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BESCOM PGRS utility , raise and track complaints online

Bangalore Electricity Supply Company (BESCOM) is known for its innovative steps for customer engagement , interactions and issues resolution.  One such initiative is the BESCOM PGRS , which is explained in this article how consumers may utilize this useful utility.

What is BESCOM PGRS

BESCOM Public Grievance Reddressal System (PGRS) is a web portal utility using which consumers can raise and track complaints. 

How to access BESCOM PGRS

  • In any web browser open the website link https://bescompgrs.com .  
  • Entering a valid mobile number is sufficient to access the portal.
  • Portal can be accessed in English / Kannada languages 

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What are the features available in PGRS

Consumers may utilize below PGRS portal features

  • Raise a complaint by selecting relevant category
  • Tracking the status of a raised complaint 
  • Online chat with BESCOM representative on issue reddressal
  • View a status summary of various complaints handled by BESCOM
  • Submit feedback on the issue resolution

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What type of complaints may be raised in PGRS

All categories of BESCOM complaints may be raised on PGRS such as 

  • Failure of power supply due to fuse off / line break / pole broken
  • Voltage specific complaints , variations and fluctuations
  • Meter specific - slow operation / burnt / inspection for correctness
  • Billing issues - re-connection after disconnection  , field reports
  • Safety issues - trimming trees , replacing pole , bent poles , shifting poles
  • Theft - hooking , theft through illegal connections
  • Any staff specific allegations
  • New connection load increase requirements
  • Phase conversion , LT to HT , 3 phase connections
  • Transfer of ownership , title , change in tariff
  • Deposit refunds , certificates etc

Complaints raised using PGRS may also be inquired on BESCOM customer care number 1912 using Docket number as reference

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