Namma Metro QR tickets using WhatsApp chatbot , mobile app

Good news for tech savvy Bengaluru metro commuters. Bangalore Metro Rail Corporation Limited (BMRCL) , Namma Metro is adding more convenience for Metro users by introducing Ticket purchase options through its Namma Metro app and WhatsApp . Here is more details from its press release

Metro commuters who are having a smartphone can avoid hassles of standing in front of ticketing counters to purchase tokens. BMRCL mentions it is the first to introduce end-to-end ticketing system on WhatsApp in the Global Transit space.

Single Journey QR code tickets

Single Journey QR code tickets can be purchased online using below options

  • Commuters who use Android based smartphone can use the Namma Metro App from playstore and register themselves
  • Through WhatsApp  chatbot. Commuters may save the official Namma Metro number 8105556677 and start the conversation by sending a Hi Message and purchase QR tickets . This chatbot is available in both Kannada and English languages for Android and IOS smartphone users

Namma Metro QR tickets using WhatsApp chatbot , mobile app


Features available on WhatsApp chatbot

  • Options to convene in Kannada and English Languages
  • Purchase of QR tickets
  • Recharge of metro smart cards
  • Journey planner - to get fare information between source and destination stations , train departure timing updates at different locations , distance to the nearest metro stations from commuter nearest location
  • Popular UPI based payment options support
  • Customers feedback
Namma Metro QR tickets using WhatsApp chatbot , mobile app 1


How to use the QR code based tickets at metro station

  • Commuters may use any of the above options , purchase the ticket and get the QR code making payments via UPI
  • The QR code ticket token includes a QR code image , transaction ID and the validity time
  • At the metro station at the entry and exit gates , present the QR code in front of the QR code scanners which allows access 
Namma Metro QR tickets using WhatsApp chatbot , mobile app 2


Discount , Validity , Cancellation of QR code tickets

  • QR code tickets are offered at 5% discount over the token fare
  •  QR code tickets are valid till the revenue service of the day.
  • Commuters can cancel the ticket if not used on the same day before validity expiry for which amount shall get refunded within few days
  • At present only one QR ticket can be purchased at at time.  Once traveled using active ticket ,  a new ticket can be booked 
With these new digital initiatives and payment options BMRCL assures further better convenience to its commuters and inclusion.