Kaveri on Wheels , convenient way for doostep delivery of Kaveri drinking water

In a city where water scarcity is a growing concern, Kaveri on Wheels, launched by the Bangalore Water Supply and Sewerage Board (BWSSB), is a game-changing initiative designed to provide safe, BIS-certified drinking water right to your doorstep. This service eliminates the uncertainty of sourcing water from private tankers while ensuring affordability and quality.

Bengaluru, known for its rapid urban expansion, faces severe groundwater depletion and inconsistent water supply. While BWSSB covers approximately 60% of the city's water needs, many areas—especially Whitefield, Sarjapur, and Electronic City—rely on private water tankers. However, private suppliers often impose unregulated pricing, leaving residents with hefty bills. 

To address this, BWSSB introduced Kaveri on Wheels, an initiative ensuring regulated pricing, guaranteed quality, and seamless access to clean drinking water.

With a simple online booking system, residents can schedule water deliveries from BWSSB-approved tankers. The process is transparent, efficient, and ensures safe drinking water without dependency on unreliable sources.

• Online Booking – Convenient scheduling via a dedicated mobile app or website.
• Doorstep Delivery – Water arrives directly at your location, eliminating logistical hassles.
• Real-Time Tracking – Users can monitor their assigned tanker’s movement.
• Certified Quality – The supplied water meets BIS (Bureau of Indian Standards) certification. 

 

BWSSB has fixed prices, making it cost-effective compared to private suppliers:

• 6,000 litres – ₹740
• 12,000 litres – ₹1,290 (within a 2-km radius of a BWSSB filling center) 

For bulk bookings, apartments and housing societies can pre-schedule deliveries, ensuring consistent access. Key Features of the handset app

• Secure User ID-Based Login
• Every user gets a unique ID, ensuring safe and personalized access.
• Login credentials help track past bookings and manage orders efficiently.

•  One-Time Registration with Aadhaar Upload
• Users must complete a one-time registration by uploading their Aadhaar details.
• This ensures identity verification and prevents unauthorized bookings.
• After verification, users can place unlimited orders without re-entering details.

•  Easy Order Placement
• - Customers can book a specific quantity of water for a preferred date.
• - Multiple tanker sizes are available.
• - Instant confirmation is provided upon booking.

•  Intuitive Dashboard for Order Management
• Users can view current bookings, scheduled deliveries, and previous orders.
• Real-time status tracking of tankers ensures accurate arrival time updates.
• Past deliveries are stored for reference and invoice history.

Water is a precious resource, and BWSSB's proactive approach ensures affordable, accessible, and high-quality drinking water for all. Ready to make the switch to safe, certified drinking water? Book your Kaveri on Wheels tanker today! Do share your review in the comments section which shall be useful to others.

How to apply for a new BWSSB water connection in Bangalore

If you are living in Bangalore and want to get a new water connection from the Bangalore Water Supply and Sewerage Board (BWSSB), you need to follow some steps and procedures. BWSSB is the government agency that provides water supply and sewerage services to the city.

Eligibility Criteria for a New BWSSB Water Connection

To apply for a new BWSSB water connection, you need to meet the following eligibility criteria:

• You should be the owner or occupant of the premises where you want the water connection.
• You should have a valid lease cum sale deed or sale deed, khata certificate, building plan or sanction plan, photographs of building with owner, and RWH adoption document for premises measuring 1200 sq. ft. and above
• You should have paid all your property tax dues to BBMP.
• You should not have any pending dues or disputes with BWSSB.

 

Steps to Apply for a New BWSSB Water Connection

To apply for a new BWSSB water connection, you need to follow these steps:

• Visit the official website of BWSSB at http://owc.bwssb.gov.in/ and register yourself with your mobile number and email ID
• Login with your credentials and select the option of “New Water Connection” under “Services”.
• Fill in the application form with the required details such as name, address, type of connection (residential or commercial), number of connections required, size of connection (15 mm or 25 mm), etc.
• Upload the scanned copies of the documents mentioned above in PDF format.
• Pay the application fee of Rs. 100 online through debit card, credit card, net banking, UPI, or wallet²
• After submitting the application form and paying the fee, you will receive an SMS confirmation with your application number.
• You can track the status of your application online by entering your application number on the website.
• Once your application is verified and approved by BWSSB officials, you will receive a demand note online with the details of charges to be paid for the water connection. The charges include meter cost, road cutting charges, security deposit, service charges, etc
• You can pay the demand note online through any of the modes mentioned above within 15 days from the date of issue. If you fail to pay within 15 days, your application will be rejected and you will have to apply again
• After paying the demand note, you will receive an RR number online which is your unique identification number for your water connection
• You can then contact your nearest BWSSB sub-division office and request for laying of water pipeline from the main line to your premises. You will have to bear the cost of laying of pipeline as per BWSSB norms
• Once the pipeline is laid and connected to your premises, you will receive a water meter from BWSSB which will record your water consumption and billing
• You can then start using your water connection and pay your monthly bills online through KarnatakaOne portal at https://www.karnatakaone.gov.in/Info/Public/BWSSB or at any B1 centers across Bangalore

Summary

To apply for a new BWSSB water connection in Bangalore, you need to register yourself on the official website of BWSSB at http://owc.bwssb.gov.in/ and fill in an online application form with your details and documents. You need to pay an application fee of Rs. 100 online and wait for your application to be approved by BWSSB officials. You will then receive a demand note online with the charges to be paid for the water connection which you need to pay within 15 days. You will then receive an RR number which is your unique identification number for your water connection. You will then have to contact your nearest BWSSB sub-division office and request for laying of water pipeline from the main line to your premises. You will then receive a water meter from BWSSB which will record your water consumption and billing. You can then start using your water connection and pay your monthly bills online through KarnatakaOne portal or at any B1 centers across Bangalore.

 

BWSSB Jala Spandana Phone-In program contact numbers

The Bengaluru Water Supply and Sewarage Board (BWSSB) to facilitate consumers in reaching out to the board for raising any complaints , sharing feed backs  or collect information has made provision for a phone-in program "Jala Spandana"

Jala means Water and Spandana means response. Through this initiative BWSSB strives to address consumer queries on Water Supply and Sewerage specific queries by arranging a phone-in program every month . This program is organized every 3rd Saturday of the month usually in the morning between 10 AM to 1PM at various BWSSB offices across the city.

Respective Executive Engineer or Assistant Executive engineers chair the meet listening to the queries and responding with appropriate solution and advise. Consumers can call on the specific contact numbers and collect details.  Below is a table of phone-in numbers and respective jurisdiction offices. 

 

 

• 080-22879549 - RR Nagar , Dasarahalli , 110 villages  

• 080-22945237 , 9845444097 - Bommanahalli jurisdiction 110 villages

• 9591987965 - Mahadevapura jurisdiction 110 villages

• 9886179260 - Bytarayanapura  jurisdiction 110 villages

• 080-22945196 - South West (Nairuthya) zone covering Chamarajapete , JJR Nagar , VV Puram , KG Nagar , Kathriguppe , Hoskerehalli , Ittamadu , Devagiri , MNK , BTR , Nagendra Block, Mount Joy , PoornaPrajna layout , Kumaraswamy layout , ISRO Layout , Banashankari 1st and 2nd stage

• 9845444054 - South East (Agneya ) zone covering CLR , Domlur , Johnson Market , Ulsoor , Bayapanahalli , Bhuwaneshwari Nagar , HAL , Indiranagar , JeevanBhimanagar and surrounding areas

• 080-23311337 , 9740984165 - North West 2 (Vayavya) zone covering Peenya , MEI Layout 1 & 2 , Hegganahalli , Dasarahalli , Bahubali nagara and surrounding areas
  

• 080-23491123 , 9740984166 - North West 1 (Vayavya) zone covering kethamaaranahalli , Mahalakshmi layout , Nandini layout , Rajajinagar , AD halli , Kamalanagara , Kamakshipalya , West of Chord road , Annapoorneshwari nagar , Nagarbhavi , Sir M Vishweshwaraya layout and surrounding areas
  

• 080-22945124 - North East (Eeshanya) zone covering Malleshwaram , Shrirampura , Yeshwanthpura , Bashyam Park , Kempegowda Tower , Kumarapark , Jayamahal , RT nagar , Anand nagar , Ganganagar , Manorayana palya , New BEL road , Sanjaynagar and surrounding area

• 080-22945389 - South East 2 (Agneya ) zone covering BTM layout 1 & 2, Kormangala 1&2 , JP nagar 1&3 , Bellandur , Jayanagar , Jayanagar T block , Hombegowda nagara , Bairasandra and surrounding areas

• 080-22945158 , 9741969945 - East Zone 1 covering AECS layout , Hoodi , A Narayanapura , HAL airport , Vignan Nagara and surrounding areas

• 080-22945200 - East Zone 2 covering Banasawadi , HBR , HRBR Layout , Lingarajapuram , OMBR Layout , KR Puram , Devasandra , RamMurthy nagar, Vijanapura and surrounding areas

• 9845444139  - North Zone  covering Yelahanka old and new town , Sahakara nagar , Jakkur , Vidyaranyapura  and surrounding layouts

• 080-22945187 , 9845444078 - Central Zone covering LLR , Chikka Lalbaugh , Bannappa park , Sudhama nagara , High grounds , Coles Park , Frazer town , Machali Patna , Pillanna garden and surrounding areas

• 9591987962 - West Zone - covering Magadi Road , Hosahalli , Mysore road , Kengeri satellite town , Ideal homes BEML layout , Chandra layout , Mudalapalya , Vijayanagar , OHT and surrounding areas

• 080-22945143 - South Zone - covering Arkere , JP Nagar , JambuSavari Dinne , Kothanur Dinne , VijayaBank layout , HSR Layout , Kodichikkanahalli and surrounding areas

For more details one may reach out to BWSSB website www.bwssb.gov.in , for complaints and greivances 24/7 helpline 1916 , WhatsApp helpline 8762228888

Sahaaya App for BWSSB related complaints grievances

 

Bangalore Water Supply and Sewage Board (BWSSB)  serving the Bengaluru metropolitan area provides an active customer support attending to complaints / grievances . With its existing customer care dial number 1916 , it extends the convenience to its customers via the Namma Bengaluru Sahaaya handset app through which complaints / grievances can be registered. 

Users have options to raise and track grievances of below categories through app providing the details , uploading a image or video . Once grievance is registered a unique reference ID is generated which can be used for further communication. The technical staff details such as Name , mobile number responsible to resolve the grievance is also available

• Billing related complaints
• Borewell related
• New connection
• Water Pipe damage
• Sanitary Manhole damage
• Sanitary Pipe damage
• Sanitary manhole cover missing
• Sewerage blockage
• Sanitary Manhole cover damage
• Sanitary manhole damage
• Sanitary obstructions to traffic
• Sanitary Overflow
• Sanitary road damage by BWSSB
• Contaminated water
• Water leakage
• Low water pressure
• Night time water release
• No water
• Other water
• Requests to change water timings
• Website / Mobile App related

We hope this utility may be useful for Bengaluru citizens to bring forward to BWSSB notice any issues and take part in the development and maintenance of their localities. Do share with us your experience in the comments section how this utility helped in resolving your grievances 

Write to us at - info@thinkbangalore.com / WhatsApp 9980345495