Have you used BBMP Fix potholes app for citizens to report road potholes issues

The Bruhat Bengaluru Mahanagara Palike (BBMP) has launched another mobile application to address the persistent issue of potholes in Bengaluru. This app, known as the BBMP Fix Potholes App (Rasthe Gundi Gamana) , empowers citizens to report potholes and track the progress of their complaints, ensuring timely and efficient road maintenance.

The primary feature of the BBMP Potholes App is its ability to register complaints about potholes. Users can easily report potholes they encounter on Bengaluru's roads, contributing to a safer and smoother driving experience for everyone.

To place a new complaint, follow these simple steps:

1. Select GPS Location: The app utilizes GPS technology to pinpoint the exact location of the pothole. Users can either manually select the location on the map or let the app automatically detect their current location.
2. Details About the Complaint: Provide specific details about the pothole, such as its size, depth, and any other relevant information that can help the authorities assess the situation accurately.
3. Take a Picture: Users can take a picture of the pothole and upload it through the app. This visual evidence helps the BBMP officials understand the severity of the issue and prioritize repairs accordingly.

The app offers a feature called My Complaints, where users can view a list of all the complaints they have reported. This section provides real-time updates on the status of each complaint, from the initial report to the completion of the repair work. Users can track the progress and ensure that their concerns are being addressed promptly.

For security purposes, the BBMP Potholes App includes an option to change the profile password. Users can update their password periodically to protect their account information and ensure that their complaints and personal data remain secure.

The BBMP Potholes App is a significant step towards improving the road infrastructure in Bengaluru. By enabling citizens to report potholes and track the status of their complaints, the app promotes transparency and accountability in road maintenance. It also empowers residents to actively participate in the upkeep of their city's roads, making Bengaluru a safer place for all.

Download COVID test result report online entering SRF ID

For citizen convenience , government of karnataka has facilitated a provision to download COVID test result report online by entering SRF ID.  Below is a procedure to be followed.

Step 1 : Note down the SRF ID received in SMS when you take the test

On taking a COVID test usually the staff take note of your Name , Mobile number , Location to fill a Specimen Referral Form (SRF) and a ID gets generated.  On taking the test , a SMS will be sent to your registered mobile number with this ID and a link to download the PDF version of this form.

Sample SMS - 

"RT-PCR sample collected for Govindayya FS (Id:295251XXXXXXX) SRF ID 29525XXXXXXXX  on Apr 1 2021 11:35AM. Please save for future reference. You are advised to isolate yourself till the sample is tested and test report is available. https://covid19cc.nic.in/PDFService/Specimenfefform.aspx?formid=kjQOBc7UOQDXXXXXX%2bdTw%3d%3d Your Sample has been sent to 3i Molecular Solutions and Healthcare Services Pvt. Ltd., Bengaluru"

Step 2 : After the test result waiting period , check the result online

Usually after the waiting period , test result will be sent as an SMS to the registered mobile number

Sample SMS - 

"Dear Citizen
Your COVID-19 test result for the test given on 18-10-2020 is NEGATIVE. Do not forget to wear a mask and maintain 2 meter distance at all times.
Call the Bommanahalli covid helpline - 8884666670 for any Covid related queries.
Please visit www.covidwar.karnataka.gov.in/service1 after 48 hours to get an official copy of the result."

To download the report , open the website in a browser 

www.covidwar.karnataka.gov.in/service1

 

 

 

• Enter the 13 digit SRF ID and the captcha code
• On clicking Search , test result summary gets displayed with a print report option
• Click on the print option which has the digital copy of report
• This report is considered as valid test report for displaying at authorities.

 

 

 

 

BBMP Ward committee - every Bengaluru citizen should know this

 

What is BBMP Ward committee

Its a fixed size group of members formed in each ward for assisting BBMP zonal committees with a role for connecting with citizens in respective ward blocks , escalating ward specific grievances, suggesting resolutions , development fund planning , supervision works as per the guidelines in BBMP Act . 

How BBMP ward committee is formed

BBMP Chief Commissioner or an officer authorized by the Chief Commissioner shall, within thirty days of the completion of the Corporation election shall nominate members to the wards committee. The Ward Committee consist of the following, namely:-

• The Councillor of the Corporation representing the Ward, shall be the Chairperson of the Ward Committee
• The term of office of the Ward Committee is co-terminus with the term of office of the Corporation.
• Ten other members nominated by the Corporation; out of which -  
• (i) at least two members belonging to the Scheduled Castes and the Scheduled Tribes;  
• (ii) at least three women members; and  
• (iii) at least two members representing residents Associations in the ward.

What is BBMP ward committee meeting  

• Corporation provides Ward Committee to hold meetings at its office
• In this meeting all ward committee members , ward specific officers from Revenue , Health , BESCOM , BWSSB , Police , Traffic Police , Ward Engineers will be present chaired by the ward councellor / corporator or in their absence by allotted Zonal officer.
• This meeting will not be held on Public holidays or during any other corporation meet
•  Agenda of the meeting , date and time will be fixed and communicated at-least 5 days in advance
• At present meeting is held twice on 1st Saturday and 3rd Saturday of every month

Where to get BBMP ward committee members details of your ward

• Its available in BBMP website link - https://bbmp.gov.in/ward_committee.html
• Name , contact  number and ward block details will be displayed.
  
• Also this information can be collected by reaching out ward office or BBMP customer care.

How citizens benefit from BBMP ward committee meetings

• Citizens can participate in ward committee meetings.
  
• Bring to notice on open issues in their locality , collect resolution feedback
  
• Suggest locality development inputs
• Get information on approved , ongoing BBMP projects status for their ward
• Collect details on new development schemes announced by Government
  

Where can citizens collect BBMP ward committee meeting updates

• All minutes of the proceedings of the meeting of the Ward Committee shall be recorded by the Secretary and a copy of the same shall be forwarded to the Corporation
• This  minutes of meeting is also available in BBMP website under the link - https://bbmp.gov.in/committeeproceedings.html
  

Know the functions of BBMP Ward committee

Here is a extract of Ward Committee functions as per BBMP Act -

• Prepare , Submit Ward Development Scheme to corporation for allotment of funds; 
• Prepare , Submit annual Ward Development Plan, drawn up in accordance with the plans prepared by the Bengaluru Metropolitan Planning Committee and the Corporation, in the form of a priority list specifying the projects and schemes proposed to be implemented in the following financial year for allotment of funds and ensure proper utilization of the funds allotted under ward development plan in the ward; 
• Call for an annual general meeting of the Ward Sabha consisting of all persons registered as voters in the Ward for providing inputs for the formulation of the Annual Ward Development Plan, giving due publicity and notice for the same to ensure maximum participation in the Ward. 
• Call for any general meeting to discuss any issue which requires decision making by popular participation 
• Invite applications for the selection of beneficiaries and prepare the draft priority list after making inquiry on the applications received in this behalf and send it for the consideration of the Area Sabha concerned, and prepare the final list based on the inputs of the Area Sabha for submission to the Zonal Committee.
• Ensure proper utilization of funds allotted under ward development scheme in the ward.
• Approve the list of beneficiaries for beneficiary oriented schemes of the Corporation submitted by Area Sabhas falling under that ward; 
• Scrutinize list of ineligible beneficiaries submitted by the Area Sabhas and submit it to the Corporation; 
• Supervise programmes , schemes being implemented by the Corporation in the ward; 
• Ensure timely collection of taxes, fees and other sums due to the Corporation; 
• Ensure water supply maintenance in the ward and finalize location of new public taps and public wells; 
• Ensure sewerage system maintenance in the ward; 
• Ensure proper solid waste management and sanitation work in the ward and finalize location of new public sanitation units; 
• Ensure maintenance of street lighting in ward and finalize location of new street lights; 
• Ensure maintenance of parks, open spaces, greening of area in the ward; (l) ensure afforestation, and implementation of rain water harvesting schemes;
• Mobilize voluntary labour and donation by way of goods or money for implementation of Ward Development Scheme and various programmes and schemes of Corporation; 
• Inform the Corporation regarding any encroachment of land belonging to the Corporation; 
• To display ward budget and current undergoing projects to public notice; and 
• Perform such other functions as may be assigned to it by the Corporation as per its bye-laws

Have you attended such ward committee meetings in you ward , Do share with us your experience in the comments section on how its conducted in your wards and how your locality citizens are benefited.

Dont throw away wet waste , Turn it into money using this Biogas solution

Most of us throw away household daily waste thinking it is of no use. We segregate the waste into wet waste , dry waste and at early morning eager to dump it through the BBMP garbage collection vehicles paying a nominal monthly service charge. Imagine if we have some kind of  equipment similar to a washing machine at home , where we dump the waste and not only gives us some useful product for use , but also pay us money out of it , would we be interested to use it.  Yes , in this article we share one such waste management solution from Mr.Ravi Kumar of Harith Avani Technologies , Bangalore.

About the solution creators 

 

Mr.Ravi with a professional experience of more than 2 decades in the field of green energy and renewable sources has a wide knowledge experience through Indian Institute of Science , Tata Energy Services , is continuously involved in the research and development of new renewable energy solutions saving natural resources - is the main lead behind this solution.

Mr.Kiran from Harith Avani technologies shares with us about their Urban waste management bio-gas solution as below

How does the solution benefit 

In simple it turns your waste to a no-waste product and also pays you back. A 2kg of wet waste daily fed to the system , starts giving a output after 4 weeks of up-to 250 liters of natural methane gas and 1 litre of organics which may be used as fertilizer.  This gas output for example - can be used in a gas stove to cook food for 45 minutes or any purpose, in larger plants it may be used to generate electricity also. Fertilizer can either be used for garden as gober or can be sold generating a pay back. Thus enabling an efficient self management of waste.

Where can this solution be used 

In any residential house , apartments , hotels , big industries etc . Solution can be customized to suit based on waste input volume

How much space does the solution occupy

For a simple residential plant , it occupies the space of a 250 liters tank which may be placed at terrace or any open area outside.

Does it generate any foul smell

No , solution is completely bad odor free as any waste is covered with Air-tight containers . Also the gas is not compressed , hence it is much safer.

 

What is the the investment , operating and maintenance cost

Zero or no electricity is required to run the plant . One time investment cost for solution  offered from Rs.25,000 with a 20 years lifetime warranty with very less maintenance. Options available to purchase in installments.

Those interested in exploring this useful solution may reach out Mr.Ravi Kumar / Mr.Kiran on  8892632742 and collect more details.

Are you one such contributor or change maker to wellness of society . If Yes , do write to us your story on how your works contribute and inspire for a better society living.

Write to us at - info@thinkbangalore.com / WhatsApp 9980345495

Citizen utility Sahaaya App for BMTC , BMRCL complaints greivances

Bangalore Metropolitan Transport Corporation (BMTC) which provides the Metro train services currently has helpline 1800 425 1663 for its customers to raise any grievance . Now customers through Namma Bengaluru Sahaaya App will be able to register and track below complaints

• Bus not stopping
• Crew Misbehavior
• Delay Departure
• Irregular operation
• Accidents
• Trip miss
• Rash Driving
• Route deviation
• Women issue , Assault
• Bus Alteration
• Harassment
• Jumping Signals
• Mobile usage while driving
• Sexual Harassment
• Bus breakdown
• Vehicle relates issue
• AC service issues
• Emission of Smoke
• Pathetic seats
• Ticket related issues
• Ticket charge changes due
• Checking Issues
• Ticket not Issued

Bangalore Metro Rail Corporation Limited (BMRCL) which provides the Metro train services currently has helpline 1800-425-12345 for its customers to raise any grievance . Now customers through Namma Bengaluru Sahaaya App will be able to register and track below complaints .

• Metro Projects related
• Automatic Fare collection 
• Public Parking
• Housekeeping
• Lift and Escalator
• Security Staff
• Station Operations
• Train operations
• Online services
• Items Lost / Found
• Ticketing and Terminal staff
• Appreciation feedback/ Suggestion
  
• Property  Development

Download the Namma Bengaluru Sahaaya app from app store now & utilize above services.

We hope this utility may be useful for Bengaluru citizens to bring forward to BMTC / BMRCL notice any issues and take part in resolving issues. Do share with us your experience in the comments section how this utility helped in resolving your grievances 

Write to us at - info@thinkbangalore.com / WhatsApp 9980345495

Sahaaya App for BWSSB related complaints grievances

 

Bangalore Water Supply and Sewage Board (BWSSB)  serving the Bengaluru metropolitan area provides an active customer support attending to complaints / grievances . With its existing customer care dial number 1916 , it extends the convenience to its customers via the Namma Bengaluru Sahaaya handset app through which complaints / grievances can be registered. 

Users have options to raise and track grievances of below categories through app providing the details , uploading a image or video . Once grievance is registered a unique reference ID is generated which can be used for further communication. The technical staff details such as Name , mobile number responsible to resolve the grievance is also available

• Billing related complaints
• Borewell related
• New connection
• Water Pipe damage
• Sanitary Manhole damage
• Sanitary Pipe damage
• Sanitary manhole cover missing
• Sewerage blockage
• Sanitary Manhole cover damage
• Sanitary manhole damage
• Sanitary obstructions to traffic
• Sanitary Overflow
• Sanitary road damage by BWSSB
• Contaminated water
• Water leakage
• Low water pressure
• Night time water release
• No water
• Other water
• Requests to change water timings
• Website / Mobile App related

We hope this utility may be useful for Bengaluru citizens to bring forward to BWSSB notice any issues and take part in the development and maintenance of their localities. Do share with us your experience in the comments section how this utility helped in resolving your grievances 

Write to us at - info@thinkbangalore.com / WhatsApp 9980345495

 

Sahaaya App for BESCOM related complaints grievances

 

Bangalore Electricity Supply Company Limited (BESCOM) serving the Bengaluru metropolitan area provides an active customer support attending to complaints / grievances . With its existing customer care dial number 1912 , SMS 58888 it extends the convenience to its customers via the Namma Bengaluru Sahaaya handset app through which complaints / grievances can be registered.  

Users have options to raise and track grievances of below categories through app providing the details , uploading a image or video . Once grievance is registered a unique reference ID is generated which can be used for further communication. The technical staff details such as Name , mobile number responsible to resolve the grievance is also available

Failure of Power Supply

• Fuse off call
• Line Breakdown
• Line breakdown (Pole broken)
• General power cuts
  

 Voltage complaints

• Voltage fluctuations and flickering
  
• Voltage variations where no expansion or enhancement of network is involved
• Voltage variations where up-gradation of  distribution is required
• Opening of Neutral (High voltage)

Meter complaints

• Inspect and check correctness
• Replace Slow , creeping and stuck meters
• Replace burnt meters if cause not attributable to consumer
• Replace burnt meter in all other cases  

Billing Issues

• Where field report is not required (Arrears / Excess Billing / Online payment / Bill print)
• Where field report is required (Bill not received / meter not read by MR / Wrong reading taken)
• Re-connection of supply following disconnection

 Safety Issues

• Straightening of Bent pole (Grounding / return supply in neutral)
• Replacement of damaged pole (Wire sagging / providing intermediate pole)
• Shifting of poles (Line passing close to building / shifting of transformer )
• Tree trimming

Theft vigilance

• Direct connection
• Meter tampering
• Interference with meter
• Unauthorized extension
• Mis use of power / tariff

New connection / Additional load / Phase conversion / Transfers

• Release of supply where service is feasible from existing network
• Release of supply  where network expansion / enhancement required for providing connection
• IP sets
• Conversion of LT single phase to LT three phase
• Conversion from LT to HT and vice versa
• Title transfer of ownership (name transfer / address change)
• Change of category (wrong application tariff )

Refund / TC

• Refund of deposits
• Issue of certificates
• Additional TC
• TC Enhancement

We hope this utility may be useful for Bengaluru citizens to bring forward to BESCOM notice any issues and take part in the development and maintenance of their localities. Do share with us your experience in the comments section how this utility helped in resolving your grievances 

Write to us at - info@thinkbangalore.com / WhatsApp 9980345495

BBMP Namma Bengaluru Sahaaya App

Bruhat Bengaluru MahaNagara Palike (BBMP) , the government administrative body of Bangalore metropolitan area is one of the largest administrative bodies in India , represents next level of government following the Central and State governments. Through its very well organized structure , it plays a major role towards maintenance &  development of Bengaluru coordinating with other government bodies , making our silicon city a great place to live.

BBMP promotes participation of citizens in its planning and development works through various programs. Now with its user friendly BBMP Sahaaya Portal and smart phone App , BBMP enables citizens with a control to bring to its notice and monitor on various problems / grievances faced in their surrounding , which it resolves with its structured team and transparent approach. 

BBMP Sahaaya App portal

 

Through a simple registration process by entering Name , mobile number - users may get registered to portal bbmp.sahaaya.in . This portal is also accessible via BBMP app NammaBengaluru on app stores. Users can register grievances for various issues through this app which is then resolved by respective BBMP departments. Users get updates on when and how their complaints gets resolved with contact details of BBMP staff.

In this article , we share the list of various categories which BBMP facilitates to solve citizen grievances through its BBMP Sahaaya App.

On Road Maintenance

• Pot Holes
• Foot path
• Foot path encroachment
• Debris Removal / Construction Material
• Road cutting
• Waste Stagnation
• Road side drains
• Overhanging cables
• Water Leakage on road

On Garbage Management

• Burning of garbage in open space
• Public dust bins not cleaned
• Garbage dump
• Garbage vehicle not arrived
• Sweeping not done
• Dead animals
• Segregation of waste is not done
• Garbage nuisance while transporting
• Garbage dumping in vacant sites
• Complaint against SW collector / SWM official / violation of SWM rules
• Garbage transfer not as per norms and area not kept clean 

On Public Toilets and Sanitation

• No electricity  in public toilets
• No water supply in public toilets
• Public toilets blockages
• Public toilets cleaning
• Urination in public / open defecation

On Electrical works

• Street light not working
• Park Lights not working
• Street Lights switched on during day time
• Open Electrical junction box
• Earthing issue related to Electric poles / Panel Boards
• Requirement for new street lights

On Health Management

• Increase in mosquito density
• Spraying
• Fogging
• Delay in issue of Trade  License
• Air / Noise pollution
• Unhygienic premises in Hotel etc
• Non availability of drugs
• Non availability of vaccines
• Unavailability of staff
• Unhygienic premises in hospital
• Birth and Death Registration

Revenue Department

• Khatha Services (Registration , Transfer , Bifurcation , Amalgamation)
• Discrepancy in Khatha certificate and khatha extract
• Unable to generate the receipt after property tax payment
• Unable to generate the property tax challan

Animal Control

• Animal birth control / neutering of stray dogs
• Anti rabies vaccination of stray dogs
• Stray / Rabid dog bite
• Stray cattle menace
• Stray pig menace
• Stray dog menace
• Pet dog license
• Mutton / Chicken / fish stall unhygienic maintenance

Forest 

• Obstruction branches / trees
• Removal of dead / fallen trees
• Issues related to Snakes / Birds / Monkeys

Town Planning

• Delay in issuing building permit
• Noise during Building construction
• Construction not done as per approved plan (Bye Law violations )

Parks and Playground

• Issue related to Parks / Medians / Circles / Island
• Gym / Children play equipment in the parks
• Environmental protection
• Play grounds related

 Lakes

• Lake fencing damaged
• Sewage inflow to lake
• Lake not maintained properly
• Dumping of construction and demolition waste to lake
• Lake water misused
• Insufficient lake security personnel
• Dumping of garbage into lake
• Lake gates are not opened as per the prescribed timing
• Dying of fishes in lake
• Lake being encroached

Welfare schemes

• Issues regarding SC / ST schemes
• Schemes related to physically disabled person 
• Senior citizen
• Women Welfare Program
• Single House / Onti mane
• Schemes related to Below Poverty Line
• Schemes related to Transgender 

Estates 

• Encroachment
• BBMP properties lease issues
• Violation of rules by property leasers
• Payment / Rent issues

Advertisements

• Flex and Banners
• Unsafe Hoardings

Markets

• Garbage in market premises
• Trade License
• Rent Payment
• Payment issues
• Illegal parking
• Encroachment
• Violation of rules by shop rent / Leaser

Education

• Infrastructure related issues
• Academic issues
• Examination related issues
• Sports and co-curricular activities
• Parent Teachers meeting

 Storm Water Drain 

• Garbage thrown in storm water drain
• Sewerage water left in SWD
• Maintenance of SWD

Optical Fiber cables

• Digging of road without permission
• Improper termination of OFC

CORONA COVID-19

• Overcharging
• Stock not available
  
• Some other person affected from COVID
• Government regulations not being followed

We hope this is useful for Bengaluru citizens to bring forward to BBMP notice any issues and take part in the development and maintenance of their localities. Do share with us your experience in the comments section if you have taken part in such administration and helped  BBMP resolve issues at your localities.  

Write to us at - info@thinkbangalore.com / WhatsApp 9980345495

BBMP - Street light complaints greivances . How to register and get it resolved

One of the most common problems residents in a society face and report is street light not working at their lane . Of all the complaints or grievances which we register with BBMP for resolution , this takes the first place.

Well the reasons may be quite obvious , street lights  are prone to electrical lines load shedding , time based operation changes , change in power lines during projects , short circuits due to external factors such as rain , thunderstorms , lightening etc .

In Bangalore , street lights are maintained by government body Bruhat Bengaluru MahaNagara Palike (BBMP) - under the Electrical Department who review complaints on below categories

• Street Light not Working
• Park Lights not working
• Street Light Switched ON during day time
• Open Electrical junction box
• Earthing Issues related to Electric poles / Panel Boards
• Requirement for new street lights

How to register a grievance for above and get it resolved

Option 1 : 

• BBMP has a provision to collect customer grievances related to above through its very useful Namma Bengaluru BBMP Sahaaya app or on web portal bbmp.sahaaya.in  
• Register to this portal using your mobile number and basic details
• After login using One time password (OTP) , app presents various departments such as BBMP , BWSSB , BESCOM etc 
• Select BBMP which present option to raise a grievance by selecting the category . 
• For street light complaints , select category Electrical
• Enter the details , choose the location , upload image or video of the spot , select BBMP Ward details , address where street light to be inspected and register the complaint
• A grievance reference ID gets generated and the status of the complaint is by default REGISTERED
• This complaint is then reviewed by BBMP customer care center & assigned to the first level . Junior Engineer (JE) of Electrical department who reviews the grievance and attends to the call
• Details of JE Name and contact number will be visible on which they can be reached.
  
• After the complaint is resolved,  JE updates the status of grievance as RESOLVED with comments.
• If the complaint needs escalation then it gets assigned to next levels such as Assistant engineer and Executive Engineer.  We can followup with BBMP customer care with the grievance ID reference.
  
• This method ensures a proper formal way of registering a complaint and getting it resolved and maintain account of all grievances.

Option 2 :

• Call up BBMP customer care number which is listed on BBMP website for each zone
• BBMP  Website link for zone wise contact details bbmp.gov.in/contact.html
  

Option 3 :

• Discuss and bring to notice issue in bi-monthly ward committee meetings which is at present held at all BBMP ward offices on first Saturday and Third Saturday of every month . In this meetings citizens get a chance to meet the executives of all BBMP departments.
  
• Speak to your ward BBMP corporator who will be available at ward office or Ward committee members of your layout , write a letter to them and collect a acknowledgement . Collect details whom you want to followup for getting the issue resolved.
  

Have you anytime involved in such administrative or social work in your society solving the most common street light issues . Do share your experience in our comments section which may help our Bangalore community. 

BBMP Free COVID test in Bangalore wards

• Our Bruhat Bengaluru Mahanagara Palike (BBMP) has made provision in many of Bengaluru wards for conducting free COVID test at absolutely no cost.
• BBMP is also arranging free tests at many residential housing societies
• Health officials arrange talks , clarify any doubts . Tests conducted at the premises are very safe , with staff wearing PPE kits following good standards.
• Free Antigen and RTPCR tests collecting swabs are conducted
• For Senior citizens aged above 60 years Antigen tests are conducted and results are given within 5 minutes of test
• For RTPCR tests , results are sent over SMS within 2 to 3 days of tests.
• If any positive cases found , necessary assistance and guidance is provided.

Helpline number for this free test : 8884666670

Free sanitization for housing societies arranged on request.

Follow telegram link for updates on free COVID camps organized . At this crisis condition  when COVID cases are at surge , this may be useful to many , do share for those in need.