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In a nutshell -
Fundamental Techniques In Handling People
• Principle 1 Don't criticize, condemn or complain.
• Principle 2 Give honest and sincere appreciation.
• Principle 3 Arouse in the other person an eager want.
Six Ways To Make People Like You• Principle 1 - Become genuinely interested in other people.
• Principle 2 - Smile.
• Principle 3 - Remember that a person's name is to that person the sweetest and most important sound in any language.
• Principle 4 - Be a good listener. Encourage others to talk about themselves.
• Principle 5 - Talk in terms of the other person's interests.
• Principle 6 - Make the other person feel important-and do it sincerely.
Win People To Your Way Of Thinking
• Principle 1 The only way to get the best of an argument is to avoid it.
• Principle 2 Show respect for the other person's opinions. Never say, "You're wrong."
• Principle 3 If you are wrong, admit it quickly and emphatically.
• Principle 4 Begin in a friendly way.
• Principle 5 Get the other person saying "yes, yes" immediately.
• Principle 6 Let the other person do a great deal of the talking.
• Principle 7 Let the other person feel that the idea is his or hers.
• Principle 8 Try honestly to see things from the other person's point of view.
• Principle 9 Be sympathetic with the other person's ideas and desires.
• Principle 10 Appeal to the nobler motives.
• Principle 11 Dramatize your ideas.
• Principle 12 Throw down a challenge.
Be A Leader
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
• Principle 1 - Begin with praise and honest appreciation.
• Principle 2 - Call attention to people's mistakes indirectly.
• Principle 3 - Talk about your own mistakes before criticizing the other person.
• Principle 4 - Ask questions instead of giving direct orders.
• Principle 5 - Let the other person save face.
• Principle 6 - Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
• Principle 7 - Give the other person a fine reputation to live up to.
• Principle 8 - Use encouragement. Make the fault seem easy to correct.
• Principle 9 - Make the other person happy about doing the thing you suggest.
Seven Rules For Making Your Home Life Happier
• Rule 1: Don't nag.
• Rule 2: Don't try to make your partner over.
• Rule 3: Don't criticize.
• Rule 4: Give honest appreciation.
• Rule 5: Pay little attentions.
• Rule 6: Be courteous.
• Rule 7: Read a good book on the sexual side of marriage.
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